Failed payments and canceling
What happens if a payment fails, and when a cancellation takes effect.
3 min read · Updated July 13, 2026
A payment failed
If a charge doesn't go through, your organization keeps its plan while Stripe retries the payment, and you'll be prompted to update your card. Your plan only drops back to Free if the subscription is ultimately canceled.
Canceling
- Cancel from the Stripe billing portal; your plan stays active until the end of the current billing period.
- After that, the organization returns to the Free plan.
What happens to your data on the free plan
- Your documents stay. Nothing is deleted by a downgrade.
- Your allowances return to the Free plan limits. E-signatures remain available with 3 requests per billing period, while features such as password-protected share links become unavailable, but your data isn't touched.
- If you're over the free storage limit, you can still read and delete, you just can't add more until you're back under it or upgrade again.
Good to know
Update a card or resume any time from Payment methods and invoices.
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