Search & OCR

Why can't I find a document?

The handful of reasons a search comes up empty, and how to fix each.

3 min read · Updated July 13, 2026


If a search misses a document you're sure is there, it's almost always one of these, and each has a quick fix.

Stoatify's text extraction view showing status, with a Failed section where unreadable documents would appear
The processing view shows what's still extracting and anything that failed.
  • It's still processing. A freshly uploaded scan is searchable only once it reaches ready. Give a big PDF a moment.
  • The text lives in a custom field. A keyword covers a document's title, filename, contents, and note body, not custom-field values. Use the field operator (invoiceno:123) or the Field filter.
  • You're matching a tag or category as a word. Those aren't free text, use tag: / category: or the filter chips.
  • The language wasn't recognized. If a document is in a language your default OCR set doesn't cover, set the right language on that document and it re-reads. See OCR languages and office formats.
  • The scan is too faint. Very low-contrast or skewed photos read poorly. Re-scan on a flat, evenly lit surface for a cleaner read.
  • It's in the Trash. Trashed documents drop out of search until you restore them.

Good to know

A document that genuinely failed to extract is marked failed; set the right OCR language or re-upload it to have Stoatify read it again.

Tip

Still stuck on one document? Email support@stoatify.com and we'll take a look.

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